Privacy Policy

Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number, postal address)
• Educational background and writing experience
• Payment and billing information
• Course preferences and learning goals
• Communications with us, including emails and support requests
• Feedback, reviews, and testimonials

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or search terms used
• Cookies and similar tracking technologies data

How We Use Your Information

We use the information we collect for various purposes, including:

• Educational Services: To provide, maintain, and improve our creative writing courses and educational content
• Communication: To send you course materials, updates, newsletters, and respond to your inquiries
• Personalization: To customize your learning experience and recommend relevant courses
• Payment Processing: To process transactions and manage billing
• Marketing: To send promotional materials and information about new courses (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud and unauthorized access

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal)
• Email marketing (Mailchimp, ConvertKit)
• Website analytics (Google Analytics)
• Course delivery platforms
• Customer support tools

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Our cookies fall into these categories:

Essential Cookies

Required for the website to function properly and cannot be disabled.

Analytics Cookies

Help us understand how visitors use our website to improve our services.

Marketing Cookies

Used to show you relevant advertisements and measure their effectiveness.

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Note that disabling certain cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access or disclosure
• Accidental or unlawful destruction
• Alteration or loss
• Unlawful processing

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Under applicable data protection laws, you have the following rights:

Access and Portability

Request access to your personal information and receive a copy in a portable format.

Correction

Request correction of inaccurate or incomplete personal information.

Deletion

Request deletion of your personal information, subject to legal and contractual obligations.

Restriction

Request restriction of processing in certain circumstances.

Objection

Object to processing for direct marketing purposes or based on legitimate interests.

Withdraw Consent

Withdraw your consent for processing where consent is the legal basis.

To exercise these rights, contact us at [email protected]. We will respond to your request within one month.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Retained while your account is active and for 7 years after closure for legal compliance
• Course Records: Maintained for 10 years to provide transcripts and certificates
• Marketing Information: Until you unsubscribe or request deletion
• Website Analytics: Automatically deleted after 26 months

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries outside the UK/EEA. When we transfer personal information internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the relevant authorities
• Standard contractual clauses approved by authorities
• Certification schemes or codes of conduct

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the relevant supervisory authority if you believe we have not complied with applicable data protection laws:

UK Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113